Acting as a consultant, our MSPs will tailor our products and services to assist Card Members with their immediate needs and deepening their relationship with American Express. Our MSPs are highly skilled and motivated, providing travel, card, concierge and lifestyle services to American Express Card Members. A successful MSP within the Centurion Lounge will have a passion for delivering extraordinary service to our best Card Members, in a customer facing environment. Working as a cohesive team, they will have the ability to excite our customers and deliver on the brand promise. MSPs will be the face of American Express to our customers, acting as ambassadors of the brand.
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The role of the Member Service Professional (MSP) will be to deliver superior service to Card Members visiting the American Express Centurion Lounge, located in the Harry Reid International Airport.
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. We back our colleagues with the support they need to thrive, professionally and personally. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.
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